Information channel

What is an Information Channel?

It is the means through which any person can confidentially report or report irregular events or conduct in which they have intervened directly or indirectly or that have occurred at Hotel Madeira Centro and that may constitute a crime and/or serious administrative infraction. or very serious, or that involves or may involve a violation of the internal regulations. Please keep in mind that other types of requests, complaints or claims cannot be made through this channel. For questions of this nature, please contact us by phone 965854950 or email hotel@madeiracentro.com.

Finally, use this Reporting Channel consciously and responsibly, avoiding abusive use and bad faith. Therefore, it is important that you only transmit information that is reasonably truthful. Remember that Article 465.1 of the Penal Code establishes a prison sentence and/or fine depending on the seriousness of the crime that has been attempted to be falsely charged.

How does it work?

• At the end of this document you will find a link and a QR to access our platform.
• If you wish, the report can be anonymous. In this way, when you fill out the form, your email, telephone number or any other information that identifies you will not be reflected. It is done through a system that allows absolute confidentiality.
• All evidence, images, videos or documents that support or prove the reported facts may be attached.
• The admitted complaints will be studied and investigated within a period of three months, extendable for another three months by a Committee made up of internal personnel who will carry out the corresponding investigation with the aim of clarifying the truth or falsity of the complaint.
• The Committee will ensure the protection of the rights of the complainant (protection against retaliation, confidentiality and/or anonymity), of the accused (right to defense, presumption of innocence and honor) and personal data.

Channel objectives:

• Detect illegal or irregular behavior.
• Facilitate access to the channel for all our employees, stakeholders and third parties in general.
• Guarantee confidentiality and anonymity.
• Adequately protect the whistleblower as a fundamental piece for the organization's compliance culture.
• Reception and processing of complaints about irregularities or breaches of regulations committed by employees and/or interest groups.
• Preserve reputation.
• Generate trust with our interest group.
• Improve internal processes.

Complainant's guarantees:

• Reports submitted can be anonymous (at the choice of the complainant), therefore, it is not necessary to include the identity of the complainant, nor the department from which the complaint comes, nor any information that would allow them to be identified.
• The confidentiality of both the information communicated and the identity of the complainant is guaranteed. Only the people who manage the channel will have access to the report and only they will communicate with the complainant.
• Absence of retaliation for whistleblowers in good faith.
• The complainant may exercise their rights of access, rectification, opposition, deletion, limitation of processing and portability.
• There are also external information channels to which the complainant can go if he or she considers it appropriate. Among others, you can go to the complaints channel of the National Securities Market and Competition Commission (CNMC), the SEPBLAC, the Independent Whistleblower Protection Authority, the Spanish Data Protection Agency (AEPD) and to that of the Valencian Anti-Fraud Agency.

Access the channel: Link to the channel